Shipping is calculated at checkout based on destination, weight, and carrier. Orders over $50 qualify for free standard shipping within the United States (if you offer it). You’ll see the exact rate before you pay—no hidden fees at checkout.

Delivery time = processing time + transit time.

• Processing: We typically ship within 1–3 business days after payment clears.
• Transit (US): Standard shipping usually takes 7–15 business days; express options 3–7 business days if offered.

We currently ship to [US only / US + Canada / worldwide list]. International orders may incur customs duties and import taxes—these are buyer’s responsibility and are not included in product or shipping price. Delivery times vary by country and customs processing.

After we hand the package to the carrier, scans may pause during handoffs, customs, or regional transit. If tracking hasn’t updated for more than X business days, email support@… with your order number and we’ll investigate.

Contact us as soon as possible if the address is wrong. We can update it only before the order ships. Once tracking is active, changes must go through the carrier (not always possible).

We ship via [USPS / UPS / FedEx / YunExpress / 4PX / mixed] depending on destination and service level. The carrier and tracking number are emailed when your order leaves our warehouse.

Yes / Not at this time. If available, select Express at checkout for faster transit. Express speeds up shipping only—it does not change product lead time for made-to-order items (if any).

Email us within 5 days of the estimated delivery date (lost) or 5 days of delivery (damage) with photos of the box and product. We’ll file a carrier claim when applicable and offer replacement or refund per our policy.